Refund and Cancellation Policy
1. Overview
Clients may reschedule a consultation once at no charge, provided the rescheduling request is received at least 48 hours before the original scheduled time. Subsequent rescheduling requests will be treated as cancellations under the policy above.
This policy governs cancellations, refunds, and rescheduling for consultation bookings made with Genesys Diagnostics (GDI) Private Limited. All consultation fees are in INR and subject to 18% GST.
4. Cancellation by GDI India
2. Cancellation by Client
In the event GDI India cancels a confirmed consultation, clients will receive a full 100% refund of the total fee paid, processed within 5 business days.
Version 1.0 | Effective Date: 24 July 2026
Cancellation Notice | Refund Amount<br/>More than 72 hours before scheduled consultation | 80% of total fee paid<br/>24 to 72 hours before scheduled consultation | 50% of total fee paid<br/>Less than 24 hours before, or no-show | No refund
7. GST on Refunds
GST collected at the time of payment will be refunded proportionally in accordance with the refund percentage applicable under this policy.
3. Rescheduling
8. Disputes
Refund disputes not resolved through our standard process may be escalated to our Grievance Officer: grievance@gdilabs.in. If unresolved, clients may approach the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.
5. Refund Process
To request a refund, email refunds@gdilabs.in with: your full name, booking ID, date of consultation, and reason for cancellation. Approved refunds will be processed to the original payment source (Razorpay or Cashfree) within 7–10 business days. Processing timelines may vary depending on your bank or card issuer.
9. Contact
Email: refunds@gdilabs.in<br/>Grievance Officer: grievance@gdilabs.in<br/>Address: Dev Nagar, Sanlona Khurd, Post Malunga Tahsil Tinwari, Kali Beri, Jodhpur, Rajasthan 342024
6. Exceptional Circumstances
GDI India may, at its sole discretion, consider refund requests outside the standard policy in cases of documented medical emergency. Such requests must be submitted to refunds@gdilabs.in with supporting documentation within 48 hours of the missed consultation.